Team Assessment

OTC Director has submitted a PCR for a new client, however no customer list was attached. Should you now raise an access request?

• YES

• NO

• Maybe

• I dont know

BAM requested for a new item form to be completed in a customer portal, however you have not heard about this client. Select the first best course of action

• Check mapping file if we are supporting this client

• Process the request since this is a request coming from BAM

• Request clarification from Trade Manager if we are in fact representing this client.

• All of the choices are correct

BAM requested for a new item form to be completed in a customer portal, however you have not heard about this client and this client is not on the mapping file. Select the first best course of action

• Check with your team lead if there is a PCR for this client

• Process the request since this is a request coming from BAM

• Add the client on the mapping file and proceed

• All choices are correct

BAM requested for a new item form to be completed in a customer portal. The request is for a client that is not found on the mapping file or on the PCR log. Select the first best course of action

• Process the request

• Request clarification from Trade Manager if we are in fact representing this client.

• Have your team lead clarify with the OTC directors

• None of the list

Trade Manager provided instruction to add Customer XYZ to your customer portal visibility, what should you do?

• Check mapping file we are supporting this customer under the said client if yes, inform team lead that visibility needs to be added

• Go ahead and add the visibility since this is an instruction coming from Trade Manager

• Check with the OTC director if we are supporting this customer

• Check with OM

BAM requested for a deal creation in a customer portal You currently do not have visibility of this client under your customer portal access. Select the best course of action.

• Request BAM if he currently has access to the portal

• Inform your team lead you do not have visiblity to this client

• Inform your trade manager of the credentials shared by BAM.

• Check with the client

You are the Operations lead your team lead informed you that a request came in for Client X - Customer A combination. We are representing both as per mapping file, however the last transaction received was last 2015. At this moment we no longer have visibility to for Client X under the customer portal of Customer A. What is the best course of action?

• Raised an access request via sharepoint.

• Send an email to the director requesting confirmation if we are still representing this customer.

• Add the client on Customer A portal, since the team already saw an instruction on how to request visibility in the portal.

• Check with customer

I recently received a request for a new client with PCR sent by OTC director last week. Today I received an urgent request from Kristin Frontario VP for GBS , along with the request is the URL and the shared credentials. The analyst proceeded in completing this request, is this correct?

• YES

• NO

• MAYBE

• I DON'T KNOW

I am a TS and with great relationship with the BAM, today he requested to complete a deal creation for a new client, I still do not have the visibility for this client. So I asked the BAM if he can share his access so we can move forward with his urgent request. Is this correct? Select the correct course of action

• No, we do not request access to the sales team, this should go through the sharepoint access request process.

• Yes, I need the request to be completed on time, I am sure CMK governance won't mind

• No, we do not share access without OTC directors approval

• CHECK WITH OMs