Prof Comm Chapter 1 Review Quiz

Professional Communication incorporates

written, verbal, visual and _____________ communication

to provide factual information that is usable in the workplace.

• photographic

• digital

• spoken

• telepathic

Match the following purposes of communication with their definitions

• Provide direction or guidance

• Persuade

• Ask a question

• Make a Request

• Answer a question

• Instruct

• Attempt to change receiver's behavior

• Inform

• Provide information or education

• Respond

The communication process is a series of actions that start with the SENDER which follow a path to the RECEIVER and back.

After the SENDER, put the next five elements in the correct order.

• MESSAGE

• RECEIVER

• CHANNEL

• FEEDBACK

• TRANSLATION

What is the difference between interpersonal and small group communication?

• Interpersonal communication is more informal, while small group communication is more structured.

• Interpersonal communication is more direct, while small group communication is more indirect.

• Interpersonal communication is more focused, while small group communication is unfocused.

• Interpersonal involves the sender and one other person, while small group occurs among 3-20 people.

the CASUAL sharing of information with no customs or rules of etiquette involved

• Unstructured Communication

• Informal Communication

• Irregular Communication

• Unconstrained Communication

Match the following methods of communication

• Conversation

• Written

• Email

• Verbal

• "Do Not Disturb" Sign

• Nonverbal

• Eye Contact

• Visual

• Office Memo

• Digital

True or False:

The attitude projected by a person's tone of voice is a type of communication.

• TRUE

• FALSE

A sending barrier can occur when the sender says or does something that causes the receiver to ​ (a)   listening.

• stop
• keep
• lean into
• pretend

True or False:

Body language is messages sent through gestures, facial expressions or posture.

• TRUE

• FALSE

Written communication in the workplace requires Standard English.

What is Standard English?

• English language usage that follows accepted rules for spelling, grammar and punctuation

• English language only used in informal settings

• English language that sounds perfect but might not be

• English language used in home and with friends