Huddle Quiz

The order fully damaged, the status of the order updated Damaged , then restart the order and convert the status to RTO.

• True

• False

The consignee will receive an order tracker link once the order is picked up from Business

• False

• True

Answer explanation

once the order received at warehouse

The businesses can be able to create CRP orders with refund with amount above 2000 EGP

• True

• False

In case the business is clarifying that the order is delayed and it's not, it's within SLA,

Main Category: Order Inquiry / sub Category : Business asking within SLA

• True

• False

Answer explanation

Sub Category : assumbtion delay

In case the order is delivered to the consignee, and the business wants to raise flag (Damage - Missing- Mixed - Open Shipment) the SLA will be 48 WH from the delivery date

• True

• False

For the Next Day COD fee, Bosta deducts 1% of fees from the transaction, minimum 5 EGP per order even if the order cod is zero

• True

• False

Answer explanation

if the order COD is Zero we will not deduct the 1%

and if this happened we should raise a ticket to CP

There are some other items that may be considered fragile, including (jewelry, antiques , Photos and albums , and Candles )

• True

• False

The consignee can't make modifications while the order status is ( In transit )

• True

• False

Regarding types such as ("Electronics", "Wooden", "Accessories", "Plastic", If the customer follows the right packaging guidelines, we will approve a Full Compensation

• True

• False

In El wadi Al Gdid delivery process, not All orders types will be available

• True

• False

Answer explanation

all orders available