Call Flow Quiz

GRIT CALL FLOW: Our Introduction Statement to Calls Should be:

GRIT CALL FLOW: CALL INTRODUCTION: Our Response to the Clients should always be:

GRIT CALL FLOW: For NB (New Business) Calls when Collecting Demographics: How is the question asked to extract phone numbers and emails from the caller?

GRIT CALL FLOW: For NB (New Business) Calls Asking About Pest Activity, What are (2) Open Ended Questions that can be used?

GRIT CALL FLOW: For NB (New Business) Put the Call Conversation in the Correct Order of the Call Flow.

• Let me get some basic information and we can go over your service options

• The Service Includes

• How long have you been seeing the activity?

• The Cost for this service is

• For that issue I would recommend..

GRIT CALL FLOW: For Current Customer- Put the Call Conversation in the Correct Order of the Call Flow.

• Let me just confirm all of your information

• What works best for your schedule, Morning/Afternoon

• What is the Street Address that we service?

• Where are you seeing the activity?

• How long have you been seeing the activity?

NB WRAP UP: I just need a few more minutes of your time to verify the information I have for you  correct, The ​​ (a)   and your ​ (b)   ​ ​ (c)   and your ​ (d)   and ​ (e)  

• Spelling of your Name is
• Street Address is
• Zip Code is
• Contact Number is
• Contact Email is
• Time Range is
• Appt We have for you is