General Information

CST on Super 2 ( 140 GB ) is eligible for WE Bounce

• FALSE

• TRUE

IF CST charge his balance by Recharge cards, he will not be eligible for WE Bounce program

• TRUE

• FALSE

In case CST asked to cancel lased line service,, CCA Action..

• Direct him to cso

• Refer CST to his ACC Manger

• transfer call to fixed line Q

CST want to connect his company branches to one network,, he can subscribe on witch service 

• Meet Me

• WIFI

• VPN

CST Asked to service give him ability to make conference calls and recored it,, witch service you  advice him to subscribe

• Meet Me

• WIFI

• VPN

Number of Devices is Eligible to Open( Watch it ) in the same time is 3 devices

• TRUE

• FALSE

a service that has cameras to follow up on your work

• Meet Me

• eye watch

• managed firewall

In Case Cst has suspended account with reason (Fraud Broadband Migration) CCA Right Action 

• Inform cst to pay His Bill

• direct to CSO 

• Create TT ( FBB Non-Tech Complaint--Internet Service--Fraud Broadband Migration Suspension)

 In case customer account Black List and customer would like to know what the problem is ,, CCA Right Action is :

• transfer customer to sales 

• Inform customer with a problem 

• Create TT >> Broadband--Non Technical Complaint--Fraud action << 

 In case customer account Black List and Create TT >>  Broadband--Non Technical Complaint--Fraud action <<   ,,SLA IS  :

• 1 WD

• 3 WD

• 2 WD