CSU test week 8
Authored by [FG] Customer Success Team
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
1/ [AR] Function Upload Video Reviews available từ plan nào?
A. Starter
B. Essential
C. Premium
D. Enterprise
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2/ [AR] Khách báo không import được reviews từ Ali Express -> agent cần check những gì?
A. Import settings, link Ali Express, Capcha trong link AE, review trong link AE, khách xài extension hay API
B. Check Screenshot/ thông tin chi tiết về lỗi khách gặp, link Ali Express, Capcha trong link AE, review trong link AE, khách xài extension hay API
C. Storefront, Import settings, link Ali Express, Capcha trong link AE, khách xài extension hay API
D. Cả A, B, C đều sai
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3/ Những chỉ số % nào sau đây là đạt yêu cầu trong 1 shift?
A. Rep >= 20%, ME >= 80%, UP >= 50%
B. Rep >= 25%, ME >= 70%, UP >= 50%
C. Rep >= 50%, ME >= 80%, UP >= 25%
D. Rep >= 50%, ME >= 80%, UP >= 50%
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4/ [Upsell] KPI Upsell của cả team CSU trong tháng 3 là:
A. $1600
B. $2000
C. $5000
D. $10000
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5/ [Timesheet] Theo thông báo mới nhất, nếu agent CSU đăng ký shift vào ngày 19/3 từ 0h-4h thì agent sẽ bắt đàu shift lúc nào?
A. 0 AM - 4 AM 19/3
B. 0 AM - 4 AM 20/3
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
6/ [AR] Khách hàng có thể đổi lá cờ quốc gia của review từ plan nào của app?
A. Free
B. Premium
C. Essential
D. Starter
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
7/ [AR] Tính năng Google Rich Snippets có thể sử dụng từ plan Essential.
Đúng hay sai?
A. Đúng
B. Sai
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