Service Excellence Kuwera

Service Excellence Kuwera

1st Grade

10 Qs

quiz-placeholder

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Service Excellence Kuwera

Service Excellence Kuwera

Assessment

Quiz

Arts

1st Grade

Practice Problem

Medium

Created by

Erfa Annuri

Used 4+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dibawah ini adalah Internal Customer, kecuali...

Atasan

Anggota Team

Rekan Kerja

Klien

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dibawah ini yang termasuk External Customer adalah...

Atasan

Rekan Kerja

Direktur Kuwera

Tamu - Tamu Klien

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Persepsi adalah...

Penampilan dari ujung rambut - kaki

Pihak yang menilai kualitas kita

Penilaian orang lain terhadap kita

Kebersihan diri

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Harapan Customer Kuwera adalah cukup untuk kita dapat membersihkan toilet dengan baik...

Benar

Salah

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut ini adalah cara membentuk persepsi positif...

5S

Antusias

Disiplin

Semua jawaban benar

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Bagaimana Kuwera ingin dipersepsikan oleh Customer?

Bersih

Rapi

Peduli

Rajin

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Rumus untuk menghasilkan Service Excellence adalah...

Persepsi

Persepsi + Knowledge

Tanggung Jawab

Rajin

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