Seam less SOP process

Seam less SOP process

Professional Development

15 Qs

quiz-placeholder

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Seam less SOP process

Seam less SOP process

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Kokkonda Mohan

Used 2+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mr. Anil a guest visited showroom for knowing about finance process of his new car. How will a GEM sales respond?

Namasthe sir, here we have seperate finance dept plz visit them

Namasthe sir, i m not aware of finance it doesnt belongs to me

Namasthe sir, let me understand the need of finance and let u know the details

Plz ask about finance in lobby

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is seam less SOP in Toyota process?

Single eye conytact

Single view contact

Double eye contact

Single point contact

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is HTGE?

Heart teaching guest experience

heat touching guest experience

heart touching guest experience

none

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When do we offers the refreshments to the guest?

immediately of meeting him

After your introduction

when ever the guest requires

we dont offers refreshments

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the designation of frontline officers who interact the customers in showroom

Sales consultant

GEM sales

Team leaders

Sales Manager

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do u offers the test drive to the customer?

Sir, Would u like to have a drive please

May i take an appointment for home test drive

Let me check the availability of cars so that i can give TD

sir, please have a test drive so that you could understand the drive and thrill of the vehicle

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the TSS features?

Same like ADAS

Toyota sense systems

Toyota safety senses

Toyota safety senses 3.0

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