Managerial skills and abilities are especially needed in organizations when times are simple, peaceful and certain.

• True

• False

When managers ________, they determine what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

• Plan

• Organize

• Control

When managers engage in ________, they set goals, establish strategies for achieving those goals, and develop plans to integrate and coordinate activities.

• Planning

• Leading

• Organizing

When managers motivate subordinates, help resolve work group conflicts, influence individuals or teams as they work, select the most effective communication channel, or deal in any way with employee behavior issues, they are ________.

• Leading

• Organizing

• Controlling

Because a manager must also be able to work with suppliers, customers, investors, and others inside and outside the organization, he/she should have _______ skills.

• Human

• Technical

• Conceptual

________ skills are especially important for first-line managers.

• Technical

• Human

• Conceptual

If managers have _________ skills, they can think strategically, see the “big picture,” and to make broad-based decisions that serve the overall organization.

• Technical

• Human

• Conceptual

________ management is probably the largest group of managers in most organizations.

• Top

• Middle

• Lower

_________ managers oversee the day-to-day operations of their respective stores and handle routine administrative duties.

• Top

• Middle

• Lower

__________ managers officially represent the organization to the various stakeholders by meeting with government officials, executives of other organizations, and so forth.

• Top

• Middle

• Lower