Salesforce

Universal Containers (UC) customers have provided feedback that their supportcases are notbeing responded to quickly enough. C wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

• Case Escalation Rules

• Case Dashboard Refreshes

• Case Scheduled Report

• Case Assignment Rules

An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?

• Process Builder

• Approval Process

• Outbound Message

• Flow Builder

Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements?

• Validation rules that ensure that users are entering accurate sales stage information.

• Different page layouts that control the picklist values for the opportunity types.

• Public groups to limit record typesand sales processes for opportunities.

• Separate record types and Sales processes for the different types of opportunities.

Northern Trail Outfittershas asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name.

Which feature should an administrator use to implement this request?

• Quick Action

• Workflow Rule

• Process Builder

• Validation Rule

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this?

Choose 2 answers

• Custom Component

• Highlight Panel

• Action and Recommendations

• Component Visibility Filter

• Rich Text Area

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific toa single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

How should the administrator configure Salesforce to meet this requirement?

• Create a page layout for each category and filter the Lead Source field based on category.

• Create a dependency between the Product Category field and Lead Source field.

• Create business processes and record types for each of the three product categories.

• Create a single business process, then create record types for each product category.

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Servicesteam also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?

• Create three sales processes. Create three record types and one page layout.

• Create one sales process. Create three record types and three page layouts.

• Create three sales processes. Create three record types and three page layouts.

• Create one sales process. Create one record type and three page layouts.

Which toolshould an administrator use to identify and fix potential session vulnerabilities?

• Field History Tracking

• Setup Audit Trail

• Security Health Check

• Organization-Wide Defaults

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce?

• Dataloader.io

• Data Loader

• Manual Import

• DataImport Wizard

Universal Container wants to prevent its service teamfrom accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search. What options should the administrator adjust to fully restrict access?

• Record setting and search index

• Permissions and tab visibility

• App permissions and search terms

• Page layouts and field- level security