E-Commerce (SCM)

The reverse supply chain is employed for the following reasons, EXCEPT:

• Disposal

• Repairs

• Quality control

Which of the following is true about forecasting?

• It should be done once a year

• It should be conducted by the supply chain leadership

• It is more accurate for groups than for individual items

Which of the following describes the typical flow of cash in the supply chain?

• Supplier to producer to customer

• Customer to supplier to producer

• Customer to producer to supplier

Customer relationship management (CRM) is best described as:

• Managing customers to promote your products

• A focus on managing long term supplier relationships

• A marketing philosophy based on putting the customer first

Who devised the theory of constraints?

• Oliver Wight

• W. Edwards Deming

• Eli Goldratt