Quiz #4

What is the money order number and amount for this case?

Answer explanation

10814539608 for $500.00

What is the status of this affidavit? 

Answer explanation

Check request was sent to Accounts Payable

Check will be received within 5 weeks (3 weeks processing, 2 weeks mail time) from the date comment was entered

What would you tell the purchaser if he/she is calling on 02/22/2019?

Answer explanation

Affidavit is in process, we’ve sent a letter to the bank

What is the full name of the purchaser?

Answer explanation

THOMAS MORENO MENDZA

What you would do to begin the Affidavit Request process?

• Send an email to [e-mail] to mail the Affidavit to customer.

• Open then assign Salesforce case to MO Consumer Research queue.

• Send an email to [e-mail] to email the Affidavit to customer.

• Advise caller to pursue on their own when both parties have not seen a photocopy.

____ Agent needs to place a stop or flag on a Money Order (non-STC).

____ Agent question about a money order shipment.

____ Retail MO Live Void.

____ Agent’s machine damaged a money.

____ Customer calling about an official check.