KUIS PENANGANAN PENGADUAN
Professional Development
•10 Qs
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KUIS PENANGANAN PENGADUAN
Quiz
•
Specialty
•
Professional Development
•
Hard
Randy Neldiansyah
Used 3+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Berapa lama SLA yang diberikan kepada peserta untuk melengkapi dokumen pendukung dalam penanganan pengaduan
5 Hari Kerja
14 Hari Kerja
30 Hari Kerja
60 Hari Kerja
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Kanal Pengaduan yang dikelola oleh Contact Center 175 yaitu, kecuali...
Outbound Call
Lapor
Playstore
3.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Peraturan Direksi yang mengatur Penanganan Pengaduan Peserta, yaitu...
PERDIR/33/122018
PERDIR/13/122018
PERDIR/31/122018
PERDIR/12/012019
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
TINGKATAN RISIKO PENGADUAN TERDIRI DARI....
TINGGI, SEDANG, BIASA
TINGGI, SEDANG, RENDAH
BURUK, BIASA, BAIK
LUAR BIASA, BIASA, BURUK
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
ORGANISASI / PERKUMPULAN YANG MENAUNGI CONTACT CENTER DI INDONESIA YAITU...
BCC
CCI
PCCI
ICCA
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
NEW FEATURES JMO Diantaranya, kecuali....
Dana Siaga
Klaim MLT
Klaim JP
Streaming
7.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Target Pengguna JMO tahun 2023, yaitu...
15,7 Juta
17,5 Juta
8 Juta
15,3 Juta
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