Post Test Forum Kabag W1 2023 - Area Timur
Quiz
•
Professional Development
•
Professional Development
•
Hard
Service Seven
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Periode penilaian CE selama tahun 2023 adalah
13 Maret - 17 Nov
1 Maret - 31 Oktober
1 Maret - 17 November
13 Maret - 31 Oktober
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Pertanyaan tambahan pada survey BSQ yang menjadi penambah poin pada penilaian tim terbaik adalah
BSQ Digital
BSQ Telling Solution
BSQ KCP
Kepuasan pihak yang menghubungi
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Dashboard pada DIAN yang digunakan untuk melihat Rating Panilaian Mesin Digital adalah
DPOL - Dashboard Operasi Cabang
DPOL - Dashboard CE & BSQ
DPOL - Utilisasi Mesin Digital
DPOL - Dashboard Mesin Digital
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berapakah Proporsi Nilai BSQ untuk KCU?
50 % BSQ Layanan KCU KCP - 50 % BSQ Digital KCU KCP
50 % BSQ Layanan KCU - 50 % BSQ Digital KCU
50 % BSQ Layanan KCU - 25 % BSQ Digital KCU - 25 % BSQ Digital KCP
25 % BSQ Layanan KCU - 25 % BSQ Layanan KCP - 50% BSQ Digital KCU
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Pertanyaan utama dari Survey Customer Engagement untuk nilai PKKC adalah?
Kepuasan keseluruhan dari Nasabah K1 Fokus
Janji, Bangga, Tepat dari nasabah K1 Fokus
Kepuasan saat nasabah K1 Fokus bertransaksi di Cabang
Kepuasan saat Nasabah K1 fokus dihubungi oleh PIC
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan nama tools yang memanfaatkan teknologi Augmented Reality (AR) guna sebagai first line maintenance
yang dilakukan oleh cabang dalam menangani kendala mesin Star Teller
Sumiaty
Chatbot
RAM
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Jika ada tarikan 10.000.000 , sudah keluar 2.000.000 kemudian jammed merah , pada transaksi menunggu ada 10.000.000. Apa yang dilakukan ?
Transaksi menunggu di Y. Posting uang bank 10.000.000
Transaksi menunggu di Y. Posting uang bank 2.000.000
Transaksi menunggu di Y. Posting uang bank 8.000.000
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