Google Wallet

​ How must we compose the case summary?​

• Root cause

• Request Type + Resolution of the case

• Request type + Root cause

• Request Type

For cases where the cx cant add a payment method and the error involves contacting RISK, what is the timeline if risk responds to the following? Please check the image​

• 24 hours

• 48 hours

• 24 to 48 hours

• 12 hours

How would you explain the resolution to a cx who cannot make a purchase due to this error OR -C CSEH -26?

To tap to pay, the phone must:

• -Android 6.0

  -A camera to add the payment method

• -Have an NFC capable phone and NFC must be turned on.

  -Add a tap to pay payment method.

• Android 7.0

  -Be a rooted device

How can users find all their Google Wallet transactions?

What does this error “Payment not started” mean when performing a tap and pay transaction?

• The user didn’t unlock the device (US only).

  The user unlocked the device too far in advance of before they paid with the Google Wallet app.

• The user’s payments account is suspended because some info couldn’t be verified.

• The Google Wallet app transmitted the necessary data but the point of sale terminal didn’t respond.

• The payment was blocked because a domain administrator turned off Google Wallet for this email address domain.

Within 30 days the user can add up to ¿____? cards total and 5 cards per merchant

From which country can users make use of the student card?

• Mexico

• Spain

• Chile

• USA

From which country can users make payments with the Wear OS?

• Mexico

• Panama

I can't add my payment method, I'm getting this error OR-TAPSH-08, what process should we follow regarding the mentioned error?

• Escalate the case to the Risk team

• Advise the user to contact the bank

• Advise the user to try another FOP

• Contact Google Workspace Admin to have the suspension removed.