1. What sales technique is used to persuade customers to purchase a more expensive, upgraded version of the ordered item or other add-ons for the purpose of making more sales?

QUIZ FBS 2 ST.JEREMIEL

Quiz
•
Specialty
•
9th - 12th Grade
•
Hard
Angelline Castro
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
A. Upselling
B. Cross-selling
C. Down-selling
D. Suggestive selling
2.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
2. Which of the following will help you in upselling products?
A. Give vivid descriptions
B. Mention the ingredients
C. Study the menu
D. All of the above
3.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
3. Which of the following is relevant in upselling an appetizer?
A. Its color
B. Its taste
C. Its method of cooking
D. Its ingredients and manner of preparation
4.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
4. When will you suggest food and beverage to customers?
A. While they are doing something.
B. When they are done with their order.
C. When the dish customers want are inexpensive.
D. None of the above
5.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
5. Which of the following is not a guideline for suggestive selling?
A. Suggest in specific terms.
B. Avoid asking yes-no questions.
C. Invite guests to visit other areas of the property.
D. Be enthusiastic, considerate, and aware of how the sale will benefit the guest
6.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
6. Mary Jane is a luncheon server at the Bread Basket restaurant in a downtown hotel. Which of the following statements by her is an example of effective suggestive selling?
A. “Our soup of the day is mushroom and barley.”
B. “For an additional, you could have a salad and soup with your sandwich.”
C. “Our soup of the day is a freshly made beef broth with Portobello mushrooms and barley.”
D. “We have some wonderful shopping in the hotel at our Galleria outlet.
They’ll be open until 7 p.m.”
7.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
7. How do you make yourself effective in selling your restaurant’s products?
A. Believe in what you sell regardless of the quality and benefits.
B. Treat customer like they have the time and money to spend.
C. Understand what the customer wants and suggest other dishes in the menu.
D. Have an irresistible personality like being smart and pleasant in disposition.
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