Facs Basics Unit 2-Communication

Which is not an example of external communication barriers

• lack of time illness

• physical distractions, loud noises

• inability to speak the language

• technology problems

• past experiences

What should you NOT do when communicating with others,

• Give them your undivided attention

• Try to find the best time and location for your conversation

• Make sure to hold important discussions in a comfortable setting

• Avoid trying to talk over noisy disturbances

• Have your discussion no matter what

Which is NOT a communication barriers that occurs within us

• communication as you were taught as a child

• ack of interest or attention

  oFailure to listen

• Failure to see a person as an individual

• Lack of self-confidence & Ignorance of your projected image

• Loud noises and interruptions

To communicate well what should you NOT do?

• Maintain a pleasant tone of voice

• •Use “I” messages rather than “you” messages

• Use the appropriate nonverbal cues

• Choose an appropriate time for communicating

• Be sure to point out all the person has done wrong

How should one NOT to handle a negative situation positively

• Describe the issue or behavior without emotion, and concentrate on the facts

• •Recognize responsibility for personal faults and understand that you cannot blame others or outside events for what you do

• Use I messages

• Try not to react to other's negative responses.

• Use You messages

What should you NOT do when communicating in/with a negative situation?

• Follow the guidelines for effective communication throughout your discussion

• Discuss your problem without making accusations or unkind comments

• Do not bring up already-settled issues or rehash previous disagreements

• Get loud and upset if the other person acts angry. Get angry back.

What DON'T people do who are tactful?

• Use good manners and express thoughtful consideration of others

• don't tease other people and make fun of other's belief and culture

• Bluntly tell people what you don't like about them or what they do

• Don’t gossip or say bad things about people

• Avoid leaving others stranded in conflict

What should youNO T do to be a good listener?

• Be empathetic and

  have an open mind

• Repeat what you think you heard for clarification

• Listen more to what the person is saying, not how they say it

• Be open minded and give feedback

• Tell lots of storie about yourself

What is NOT a nonverbal communication

• gestures

• posture

• movements & facial expressions

• how loud you talk

Positive Forms of Nonverbal Communication

What is NOT an example of positive body language when communicating?

• Open body—open palms up, hands away from body, arms swinging freely

• Natural gestures

  and frequent eye contact

• Relaxed, alert manner of sitting or standing, turned to listener

• •Smiling, pleasant expression, nodding in agreement

• Arms crossed and not looking at the person one is speaking with