Phone Interview Skills

Before a phone interview you should: Research the job and the company so you are prepared to discuss the company and your role if you were to be hired.

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Before a phone interview you should NOT do this: Compile a list of answers to typical phone interview questions. In addition, have a list of questions ready to ask the interviewer.

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Before the call, confirm all the details including the date, time and who you will be talking to. Be sure you know whether the interviewer is calling you or if you need to make the call.

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During the phone interview Use an area where a lot of people are and find be comfortable.

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During the phone interview; Have your resume in clear view taped to the wall or on your desk. Also, have a short list of your qualifications and skills specific to the job you’re interviewing for close at hand. A “cheat sheet” will help you respond to related questions without fumbling for words.

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If you know an employer is going to call for a interview over the phone, you should never answer the phone yourself.

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Use the interviewer’s title during the conversation (Mr. or Ms. and their last name.). Only use a first name if they ask you to. Otherwise, use the formal title.

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Listen to the interviewer and don’t interrupt. If you have something you want to say, jot it down on your notepad and mention it when it’s your turn to talk.

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It's ok to chew gum during a phone interview.

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Be sure to smile. Smiling will project a positive image to the listener and will change the tone of your voice.

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