Standard 1.02

A leader's willingness to take credit and blame for his/her actions is called:

• accountability.

• decisiveness.

• empathy.

• vision.

Reading is important in the workplace because of the need to read:

• Shakespeare's great works.

• a personal text from a coworker.

• instructions from supervisor.

• TV Guide.

When addressing someone involved in a conflict:

• use "you" messages.

• use profanity.

• talk to him/her in a private location.

• speak loudly and sharply.

Which often has the most effect on the understanding of a spoken message?

• What is said

• What is heard

• Nonverbal communication

• Voice tone

Which is a benefit of conflict?

• Differences are often settled.

• Workplace injuries are prevented.

• Stress is caused.

• Relationships are weakened.

Most ethics problems in the workplace involve:

• loyalty.

• dishonesty.

• punctuality.

• confidentiality

A result of using teamwork in an organization is:

• less competition.

• equal salaries.

• decreased worker morale.

• increased production and output.

When speaking to someone at work about a conflict:

• talk to him/her in front of other people.

• try to embarrass him/her.

• use "you" mesages.

• use "I" messages.

When a conflict arises between two coworkers, the best solution is to:

• go directly to the supervisor without first discussing the problem.

• fight it out with the coworker after work.

• avoid the coworker altogether.

• communicate with the coworker to seek a solution.

To get along better with your coworkers:

• listen and answer questions briefly and positively.

• always tell the supervisor what coworkers say.

• do not say anything to anyone.

• ask the supervisor before repeating gossip.