Chapter 6 Test

CHOOSE ALL THAT APPLY:

When introducing others, provide the following information:

• relevance

• names

• hobbies

• relationship to you

• their relationships with others

When someone else is introducing you, which items should you remember?

• Listen carefully & make a "name note"

• Make eye contact and shake hands

• smile

• speak

• their relationship status

What are the steps and criteria for making an apology? Put items in correct order according to the textbook.

• Keep it brief

• Offer to make things right

• Be sincere

• Offer an explanation

• Name it and claim it

Match the following steps to an example apology.

• I know you're upset that I read it, and I'm sorry that I didn't respect your privacy.

• Name it & claim it

• I thought you were making fun of me with our friends, but I should have just returned it to you.

• Be sincere & brief

• Please accept my apology. I won't do that again.

• Make it right

• Victor, it was wrong of me to read your text messages when I found your phone on the table.

• Offer an explanation

Which process do the steps below describe?

1. Communicate the goal

2. Know where you're starting

3. Break the directions into smaller steps

4. Check for understanding

5. Don't talk down to your listener

• Making introductions

• Making apologies

• Giving directions

• Making requests

• Having telephone conversations

Put to steps & criteria in order for making requests

(according to the textbook)

• Communicate a time frame

• Decide how assertive to be

• Be specific & Determine the best situation

• Figure out who can help you

CHOOSE ALL THAT APPLY:

Identify the characteristics of conversations.

• oral

• spontaneous

• informal

• formal

• involves turn-taking

CHOOSE ALL THAT APPLY.

Identify the criteria for effective interpersonal communication

• be brief

• use tact

• use courtesy

• maintain relevance

• be sincere

TRUE OR FALSE: Telephone conversations are just like any other kind of conversations. (a)  

• FALSE
• TRUE

Answer explanation

Telephone conversations present special challenges since you can't see the person on the other end to interpret their body language.

​ ​ (a)   : During telephone conversations, you should speak regularly.

• FALSE
• TRUE

Answer explanation

During telephone conversations, you need to speak slowly and clearly in order for your message to be received effectively.