The following are the notable people in service quality which one is not?
quality service management

Quiz
•
Other
•
1st Grade
•
Hard
nica arejola
Used 10+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Walter A. Shewhart
Joseph M. Juran
Kaoru Ishikawa
James Duwey H. Donnelly
2.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
The following are the definition of guestology, which one defines by Dikson 2010.
Guestology involves knowing the guests or clients and their needs and wants, perceptions and expectation.
Guestology introduced has now become a science that deals with understanding the guest.
Guestology as the scientific study of the behaviors, needs, and expectations of people in a service organization.
Guestology involves every person with whom the service provider has in the workplace
3.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
WALTER A. SHEWHART an American physicist, engineer; and statistician. He championed the work of Walter Shewhart cycle. who is WALTER A. SHEWHART in the picture?
4.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
WILLIAM EDWARDS DEMING American engineer, statistician, professor, author; lecturer, and management consultant. He championed the work of Walter Shewhart, including sstatistical process control, who is WILLIAM EDWARDS DEMING in the picture?
5.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Inseparability the production ( act of delivery of service staff) and the consumption (guest experience) cannot be separated from each other.
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Albert J. Rutledge- introduced certain 8 principles on how to effectively design establishments for the purpose of both the guests and the employees as they are the ones who usually utilized establishment spaces.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
A personal training so called as Coaches.
TRUE
FALSE
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