Operations Management Q2

Six Sigma Step 1: Define

• The quality problem of the process

• The Current performance of the process

• The process to identify the root causes of the quality problem

• The process by eliminating the root causes of the problem

Six Sigma Step 2: Measure

• The Current performance of the process

• The process to identify the root causes of the quality problem

• The process by eliminating the root causes of the problem

• The process to ensure the improvements continue.

Six Sigma Step 3: Analyze

• The process to identify the root causes of the quality problem

• The process by eliminating the root causes of the problem

• The process to ensure the improvements continue.

• The quality problem of the process

Six Sigma Step 4: Improve

• The process by eliminating the root causes of the problem

• The process to ensure the improvements continue.

• The quality problem of the process

• The Current performance of the process

Six Sigma Step 5: Control

• The process to ensure the improvements continue.

• The quality problem of the process

• The Current performance of the process

• The process to identify the root causes of the quality problem

TQM philosophy Concept

• Main Idea

• Goal is to identify and meet customer needs

• A philosophy of never-ending improvement

• Employees are expected to seek out, identify, and correct quality problems

TQM philosophy Customer Focus

• Goal is to identify and meet customer needs

• A philosophy of never-ending improvement

• Employees are expected to seek out, identify, and correct quality problems

• Ongoing employee training in the use of quality tools

TQM philosophy Continuous improvement

• A philosophy of never-ending improvement

• Employees are expected to seek out, identify, and correct quality problems

• Ongoing employee training in the use of quality tools

• Products need to be designed to meet customer expectations

TQM philosophy Employee empowerment

• Employees are expected to seek out, identify, and correct quality problems

• Ongoing employee training in the use of quality tools

• Products need to be designed to meet customer expectations

• Quality should be built into the process; sources of quality problems should be identified and corrected.

TQM philosophy Use of quality tools

• Ongoing employee training in the use of quality tools

• Products need to be designed to meet customer expectations

• Quality should be built into the process; sources of quality problems should be identified and corrected.

• Quality concepts must extend to a company’s suppliers