1 project managment

It:

• Serie de procesos que nos ayudan a proporcionar los servicios de la major manera possible con calidad  para los clientes.

• Serie de procesos que no nos ayudan a proporcionar los servicios de la major manera possible con calidad  para los clientes.

• Serie de procesos que nos ayudan a proporcionar los servicios

IT Service Management processes:

• a)       Incident Management:  reduce el tiempo en el que se tarda en resolver algo.

• b) Change Management: reducer riesgos

• c) Problem Management: prblemas que esten siendo recurrentgemente y que sean grabes para que no vuelvan a pasar

Prioritization of Incidents

• Impact: The effect an incident has on business.

• Urgency: The extent to which the incident's resolution can bear delay.

• Priority: How quickly the service desk should address the incident

Incident Management lo más importante

• impact

• urgency

• priority

Provide VIP

• Users with an agreed additional level of service

• Users without an agreed additional level of service

• Users with a level of service

Gestion del cambio de procesos:

• Speed of Innovation: Ensure adequate room for change management

• Integration: Know how to handle complex integrations

• Compliance: Establish proper roles and ensure system security

• Adoption: Focus on improving end user adoption

• Talent: Have the skills to ensure compliance

Defiicion de Proyecto

• o   A project is a planning consisting in a set of tasks linked to each other in a coordinated way.

• o   An Idea of one task to be done and for which a specific way of working is determined together with a set of tools

• o   It is a set of specific tasks, related to each other in a specific way, looking for producing a determined output (goods or services) meeting expectations and solving an issue.

Pmbok

• Metodologia para montar nuestra metodologia

• Analogia para montar nuestra metodologia

• Metodologia para montar vuestra metodologia

El project charter

• autoriza a empezar el Proyecto

• autoriza a finalizar autoriza a empezar el Proyectoel Proyecto

• no autoriza a empezar el Proyecto

Communication is KEY to:

• Integrate all project stakeholders

• - report to Management

• report to director