Billing

if cst subscribed on super 100 G and ask to make early renewal from CSO will be available ?

• TRUE

• FALSE

If cst asked about renewal date CCA will create SR :

• FBB Non-Tech Inquiry-- Billing-- Renewal date

• FBB Non-Tech Inquiry--Billing--Balance

• FBB Non-Tech Inquiry --Billing --Bill Amount

In case customer inquiring about his recharged balance but added on wrong service number CCA will create SR :

• FBB Non-Tech Inquiry --Billing--Recharge on Wrong number

• FBB Non-Tech Request--Payment--CST has to complete the payment​

if the customer paid through Fawry and the payment is not clear If we find Outage we will inform CST to wait 24 h from the time he pay 

• TRUE

• FALSE

if cst asked about payment methods CCA will create SR :

• ​FBB Non-Tech Inquiry--Payment Methods--General Info

• FBB Non-Tech Inquiry--Billing--Balance

CST asked about ( Bank check ) payment method, SR will be

• FBB Non-Tech Inquiry--Payment Methods--Bank Check

• FBB Non Tech follow up -- Payment Not Clear -- Online Payment Deduction

• FBB Non-Tech Inquiry--Payment Methods--Aggregators outage

in case CST disabled by mistake CCA will create TT with sla :

• 1 WH

• 2 H

• 1 Day

We can Compensate cst if he change his offering By mistake through E-care within……………  from his Action 

• 24 h 

• 48 h

In case the speed of the customer on the Matrix is ​​less than his speed on BSS, we will make TT with SLA 24 hours

• TRUE

• FALSE

if cst downgraded by mistake CCA will create TT with sla :

• 2 WH

• 2 H

• 2 Days