NIC Dealer Business Management Training

Annual stock turn is one of the 4 major performance drivers of a UC business

• True

• False

• Annual stock turn is related to spare part business, not UC

• Annual stock is not a performance driver

In a dealership, each department benefits from the performance of the other

• True

• False

Conquest customers are those who are currently driving a non-Nissan vehicle and are trading in for a Nissan

• True

• False

GP is calculated using the formula: GP = COGS - retail price

• True

• False

The longer the refurbishment time, the longer the vehicle is in stock before being available to customers, thus slowing down stock turns

• True

• False

SG&A costs are those costs incurred in doing business. These include, but are not limited to the cost of marketing, labor, rent, utilities, depreciation

• True

• False

Minimizing customer's concerns about the risk involved with purchasing a used car is one of the benefits of the NIC program

• True

• False

The trade-in step is a key milestone in enhancing the Nissan brand value and customer confidence in the Nissan brand

• True

• False

Search Engine Optimization (SEO) is the process of improving the quality and quantity of website traffic to a website from search engines

• True

• False

• SEO is the top job role in a company

• SEO is a measure of customer satisfaction

The UC Sales Consultant should follow-up with his/her customer......after the vehicle delivery

• 1 to 2 hours

• 1 to 3 days

• 2 to 5 days

• one week