Payroll Case Management

What is the correct impersonation Snippet we have to use every time we are impersonating a seller's dashboard using Regulator?

• /inp1

• /impersonation

• /imp1

• /snip1

Why is it important to leave complete notes in every case you are working on? (more than 1 answer can be selected)

• Because my QA asked for it

• Notes will help your TL and QA to understand what happened during the transactio

• When a customer’s question needs help from teams outside frontline support, good notes smooth the transition and increase the chance of a speedy response

• It is not necessary to leave notes in every case, only when it is required

• The next agent that receive a call for that seller, will be able to dig more information about what happened on previous interactions and will be able to provide a better service to the seller

What is the correct impersonation macro that we have to tag in every case we are impersonating a seller's dashboard through regulator?

If an Employer gets in contact with us asking about more information about timecards and how to enable them using the app. What macro should we tag in our case?

Select what options would be considered a good empathy statement during your interaction, when you hear your seller is showing frustration or is worried about something? (Sellect all that apply)

• If I were in your position, I would feel the same way...

• I would be asking the same questions as you are...

• Your business means a lot to us...

• Give me just a minute while I figure this out for you...