ITSM Request 2

Which ServiceNow application enables a process user to submit, approve, and fulfil requests?

• Service Portal

• Request Management

• Service Catalog

• Request Portal

Which of the following persona reviews and approves a request to purchase office printers for a break room?

• Requester

• Catalogue Manager

• Approver

• Service Owner

What is the minimum role required to update requests and catalogue tasks?

• sn_request_write

• catalog_manager

• sn_request_read

• catalog_editor

Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests?

Select 2 Answers from the below options.

• Service Catalog > My Groups Work

• Service Desk > My Groups Work

• Service Desk > My Work

• Service Catalog > My Work

Which record type in request management is closed first?

• RITM

• PRQ

• SCTASK

• REQ

Multiple Choice, Single Line Text, and Select Box are what types of elements in ServiceNow?

• Request Types

• Order Guides

• Variable Types

• Related Lists

What are the different ways for approvers to take approval action?

Select 3 Answers from the below options.

• From the My Approvals card on the Service Portal

• By updating the original request record

• Via the ServiceNow Mobile application

• From the links in the approval notification email

What role is required to create record producers to log incidents directly from the Service Catalogue?

• catalog_item_designer

• incident_manager

• catalog_admin

• itil_admin