Lec1-ITOM

___________ is the process of managing the day-to-day IT infrastructure including managing the provisioning, capacity, performance and availability of the computing, networking and application environment

• Value Addes Services

• IT operations management

• Operations management

• IT services

ITIL means _______.

•  Information Technology International Library

•  Information Technology Insightful Library

•  Information Technology Intelligence Library

•  Information Technology Infrastructure Library

______ is a collection of best practices for delivering IT services; it standardizes the planning, selection, delivery, and support of IT services to optimize efficiency and maintain predictable service levels

• ITIL

• ITOM

• Operation Management

• All are correct.

Which of the following is NOT one of the major IT Operation Management components?

• Computer Operations & Help Desk

• E-commerce website and mobile apps

• Network Infrastructure

• Server and device management

Hardware devices such as router, switches, firewalls, cables, wireless access points are being managed in ________ section of ITOM.

• Server and device

• Network Infrastructure

• Computer/ Help Desk

• All are correct

Which of the following are parts of Operation Management?

• Planning

• Strategize

• Control

• All are correct

Which of the following is NOT the objective of Operation Management?

• Improve Customer Loyalty

• Increase Profit Margin

• Increase Efficiency

• Increase Cost of Operation

Which of the following is NOT part of Network Infrastructure of ITOM?

• Insuring the network is secured only to authorized users and to prevent/counter attacks from outside sources

• Managing and configuring all internal and external communication lines

• Set up configuration, maintenance, upgrades, patching, repair of server

• Monitoring network health and alerting network personnel

  - when an issue occurs with network resources (including storage, services such as email or file servers

Which of the following is NOT part of ITOM "Server & Device Management" ?

• Helpdesk

• PC provisioning

• Mobile device and cell phone

• Desktop, laptop, and mobile device

_____ support for IT Operations with responsibility for escalating issues to and following up on issues.

• Email and file server

• Server Management

• Computer Operation

• Helpdesk Management