Internal Communication

3 abilities required for communication specialists:

1) ​ (a)   quickly

2) Craft ​ (b)  

3) ​ (c)   to staff's ​ (d)  

• Respond
• message
• Listen
• concerns
• announcement
• complaints

What does IAG stand for?

d

International Accommodation Group

International Airline Group

International Agriculture Group

International Advertisement Group

What affected IAG's communication?

• Employees' poor skill

• Lack of communicating devices

• Changes caused by Covid-19

• Poor management

What was IAG's major challenge during Covid-19?

• Employees' salaries

• Run out of capital

• Protect company's facilities

• Maintain smooth communication flow among organizations

IAG's 3 communication principles during Covid-19 are:

1) Quick ​ (a)  

2) ​ (b)   Message

3) Message ​ (c)  

• Decision
• Repetitive
• Clarity
• Loud
• Channels

IAG created ​ (a)   places for employees' ​ (b)   chatting with the ​ (c)  

• virtual
• informal
• management
• Real
• Customers

What did IAG do to keep their employees stay engaged to the company?

• Assign them more tasks

• Give them more days off

• Welcome their feedbacks and concerns

• Increase their salary base

IAG's lesson learnt:

Message ​ (a)   is ​ (b)  

• transparency
• essential
• unnecessary
• channel

Lesson learnt by IAG after Covid-19

Reorder the following sentence:

• with

• Understand

• you are

• the audience

• communicating

IAG's lesson learnt after Covid-19:

Perfection is ____