Markets | Communities WA

What is the “communities” feature on WhatsApp?

• It is just another group.

• It is related to broadcast list.

• WhatsApp Communities let admins create a collection of related groups to organize conversations in one place.

The original ________ of the community can’t be removed and will remain an admin unless they deactivate the community.

Are communities available for users on WhatsApp Business app?

• yes

• No

Who can deactivate the community?

• The original owner of the community.

• All the admins

• My sup

• QA

Does a community invite link work with anyone?

• No, just members of the groups.

• Anyone with WhatsApp Messenger can follow this link to join the community.

If the user needs educational/technical support about the communities feature, it should stay in the classic workflow and be resolved as usual.

• True

• False

The user wants to create a community and the initial response was already sent. Which should be th next pushback?

• Update app Version

• BTS

• Escalate to SME

• Cry

The user wants to deactivate a community they created. What should we send?

• Update the App

• Delete and exit form community

• Deactivate group

• Deactivate community

The user reports a community for violating Whatsapp Terms of Service. We should

• RT to compromised accounts

• RT to TNS gral

• Rt to SME

• Send report a community

If a have WhatsApp messaging and I move to WhatsApp Business I will lose my communities.

• True

• False