Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system.

Set the laptop configuration to DHCP to prevent conflicts.

Remove the static IP configuration from the desktop.

Replace the network card in the laptop, as it may be defective.

Bridge the LAN connection between the laptop and the desktop.

A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.Which of the following should the technician perform FIRST to troubleshoot the problem?

Check the event log any cache issues.

Replace the write cache battery.

Clear the RAID configuration file and restart the PC.

Replace the RAID controller write cache module.

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.Which of the following is the BEST way to proceed?

Document and label the cable and screw locations.

Replace the screen with a non-OEM.

Update the firmware on the device before repairing it.

Wait for the vendor to provide more information.

An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

Adjust the monitor display settings.

Plug an external monitor into the USB port.

Use the Fn and function key combination

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.Which of the following steps should the technician take to address these issues? (Choose two.)

Increase the projector contrast.

Change the aspect ratio on the projector.

Update the video drivers on the laptop.

Replace the bulb in the projector.

Multiple users report that the network printer, which is connected through the print server, is not printing.Which of the following should a technician do FIRST to remedy this situation?

Reinstall the drivers on users PCs.

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.Which of the following should the technician do NEXT to troubleshoot this problem?

Confirm that the laptop wireless card is turned on.

Confirm that the laptop is in range for the access point.

Confirm that the correct wireless network is selected.

Confirm the users network login ID and password.

Several company users are frequently forgetting passwords for their mobile devices and applications.Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Enable multifactor authentication.

Configure biometric authentication.

Remove complex password requirements.

Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.Which of the following would be the BEST way for a technician to assist Joe?

Log into the same email provider on the new device, and restore the contacts and dates.

Create a Bluetooth connection between Joes devices, and copy his contacts and calendar.

Back up the old mobile device to a PC, and import the contacts and schedule from the PC.

Use NFC to transfer all compatible data from one device to the other.

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.Which of the following would be the NEXT troubleshooting step to perform?

Increase the fuser temperature.

A users laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shutdown.Which of the following is the MOST probable cause of the issue? Q39

Residual energy on the motherboard

A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.Which of the following BEST address the customers concerns? (Choose two.)

Use the latest encryption standard on the wireless network and set a strong password.

Separate the IoT thermostat by segregating it in a DMZ network.

Enable two-factor authentication for the IoT devices cloud account, if it is available.

Disable wireless access on the thermostat to make it unshakable.

Upgrade the customers router to the latest version to improve network security.

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the companys corporate office. The technician identifies the troubleshootingsteps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.Which of the following should the technician do NEXT?

Check corporate policies for guidance.

Get authorization from the manager.

Delete proprietary data before leaving the building.

Remove the HDD and send the device for repair.

A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.Which of the following should be technician check NEXT to resolve this issue?

Ensure the options are configured to provide a DNS server.

Verify the Windows Firewall is turned off.

Configure the wireless networks SSID to be hidden.

Enable file and printer sharing in the OS.

A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.Which of the following will resolve the issue?

Connect the printer to the company wireless network.

Set up the users computer to act as a print server.

Configure the printer to use the Internet printing protocol.

Ensure the users computer is set to DHCP.

A user is having a problem with printing a specific document type.The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.Which of the following should a technician do FIRST in troubleshooting the problem?

Verify the user is sending the document to the correct printer queue.

Stop and restart the PC print spooler service.

Have each user send the same document to the correct printer queue.

Stop and restart the print server queues, and then have the user resend the document.

Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.Which of the following should the technician check NEXT?

Check the closest AP for the area.

Check each wireless adapter switch

Check the groups network switch.

comptia 1101

Authored by Betty DeMott

Computers

Professional Development

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MULTIPLE SELECT QUESTION

30 sec • 2 pts

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue? (2)

POST code beeps

Distended capacitors

Continuous reboots

Wrong BIOS time

MULTIPLE SELECT QUESTION

30 sec • 2 pts

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

Remove the case and organize the parts.

Document the screw locations.

Search the Internet for repair tutorials.

Consult colleagues for advice.

Place the device in rice for a few days.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

A user wants to print a large job on both the front and back sides of the paper.Which of the following settings should the technician advise the user to change in the printer settings?

Collate

Orientation

Duplex

Transparency

MULTIPLE SELECT QUESTION

30 sec • 2 pts

Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

Barcode scanner

Magnetic reader

Label printer

KVM switch

NFC device

MULTIPLE SELECT QUESTION

30 sec • 2 pts

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

Documents findings, actions, and outcomes.

Run a virus scan.

Reboot the device to verify the fix.

Reconnect the device to the network.

Verify the settings in IPConfig.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.Which of the following commands will MOST likely resolve the issue?

ipconfig /all

ipconfig /flushdns

ipconfig /release

ipconfig /setclassid

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

input voltage

Efficiency rating

12V rail amperage

Number of SATA connectors

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comptia 1101

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue? (2)

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

A user wants to print a large job on both the front and back sides of the paper.Which of the following settings should the technician advise the user to change in the printer settings?

Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system.

A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.Which of the following should the technician focus on to meet these requirements?

Which of the following cable types should be used to connect a cable modem to a SOHO router?

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