PELAYANAN PRIMA
11th Grade
•10 Qs
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PELAYANAN PRIMA
Quiz
•
Education
•
11th Grade
•
Practice Problem
•
Medium
ERNI SUSANTI
Used 18+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. Pelayanan Prima adalah adalah...
a. Pelayanan standar
b. Pelayanan Utama
c. Pelayanan yang diberikan oleh perusahaan kepada tamu untuk kepuasaan pelanggang
d. Pelayanan Restaurant
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Bentuk kepedulain terhadap pelangganyang beraitan dengan kebutuhan dan keinginan pelanggan disebut dengan...
a. Attitude
b. Ability
c. Attention
d. Appearence
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Penampilan adalah hal yang terpncar baik fisik maupun non fisik yang mampu merefleksi kemapuan dan citra perusahaan, disebut dengan...
a. Appearance
b. Attention
c. Ability
d. Attitude
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Sikap dan pelayanan seorang karyawan membawa citra baik hotel disebut dengan...
a. Attention
b. Ability
c. Attitude
d. Sympathy
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Bagaimana melakukan komunikasi yang efektif, merupakan...
a. Ability
b. Accountability
c. Sympathy
d. Appearance
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Istilah lain dari pelayanan prima...
a. Service
b. Costumer service
c. Restaurant service
d. Service Excelent
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. Mengucapkan terimakasih, menanyakan hal lain apakah ada yang bisa dibantu, merupakan istilah dari...
a. Action
b. Abilty
c. Appearnace
d. Sympathy
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