Test Your Knowledge

Who are our new escalated accounts?

• Andy Herrera-Aquino

  (ID: 1054119)

• Kelly Lehr

  (ID: 88164)

• DAWN MARIE ARTHUR

  (ID: 136294)

• Elizabeth de Prophetis

  (ID: 701012)

• Carolyn Laquer (ID: 669393)

How many Households were impacted by the Dominion National SEP?

• 300,000

• 759

• 600

• 300

What is the EASIEST way to tell if a customer has to submit DMI documents?

• Customer View/My Enrollments

• Customer view/

  Applications/ Verifications & documents

• CSR View/My Apps/ Actions

• Customer View/ Secure Inbox

Where do you check to see if you need to finalize plans?

• Customers Dashboard

• Enrollments Tab

• Secure Inbox

• Account Notes History

Who was P2P designed for?

• Uninsured residents of PA who missed the OEP deadline

• PA residents who have insurance but would like a little more

• only Women & Children

• Uninsured NC residents who missed OEP

Can the primary of the account be removed from the account?

• YES

• NO

When a customer wants their 1095A sent to a different address what do we do?

• Drop F/L, HHID, Address, SSN in chat

• Update the mailing address on 2022 app & system will automatically resend.

• Tell customer to login and print form.

• Refer to broker.

How often do we check daily updates?

• Every day

• Once a week

• Every other week

• Once a month

Did you like the game?

• Yes

• No