Active Listening

What is the definition of active listening?

• Hearing what someone is saying

• Listening with full attention and responding appropriately

• Ignoring distractions while someone is speaking

What is the first step in active listening?

• Responding with advice

• Asking clarifying questions

• Interrupting to provide your own perspective

What is one benefit of active listening?

• It allows you to ignore the speaker's emotions

• It helps you understand the speaker's point of view

• It makes you appear more authoritative

What is the difference between hearing and listening?

• Hearing is the physical act of sound entering the ear; listening involves processing and understanding that sound

• Hearing involves responding to what someone is saying; listening involves speaking up when necessary

• Hearing and listening are the same thing

Which of the following is not a component of active listening?

• Paraphrasing what the speaker has said

• Judging the speaker's opinions

• Using nonverbal cues to show you are engaged

What is the purpose of paraphrasing in active listening?

• To show the speaker you are paying attention

• To clarify the speaker's meaning

• To interrupt the speaker

Which of the following is an example of active listening?

• Checking your phone while someone is talking to you

• Repeating what the speaker said word-for-word

• Asking the speaker to slow down or repeat themselves if you missed something

How can you best show you are actively listening to someone?

• By nodding your head and saying "uh-huh" every few seconds

• By avoiding eye contact to reduce distractions

• By summarizing what the speaker said and asking if you understood correctly

What is the purpose of active listening in conflict resolution?

• To ignore the other person's perspective and assert your own

• To show the other person that you are right and they are wrong

• To understand the other person's point of view and find a solution that works for both parties

Which of the following is a barrier to active listening?

• Asking questions to clarify what the speaker means

• Thinking about what you want to say next instead of focusing on the speaker

• Maintaining eye contact with the speaker