policy escalation quiz

policy escalation quiz

University

6 Qs

quiz-placeholder

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policy escalation quiz

policy escalation quiz

Assessment

Quiz

Specialty

University

Easy

Created by

Angie Tellez

Used 2+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

it is not necessary to fill out the information , even if this is not populated in the Cathyalyst app

true

false

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If we need to proceed with an escalation, the representative will use:

Teams

Catalyst

STC

EDI

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If the customer reports a damaged tablet, is it necessary for the client to sent pictures related to the issue?

YES

NO

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It is not necessary to ask or confirm the customer´s call back number for further updates

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We must confirm the current shipping adress listed on the Customer´s Information

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If we have a complaint about the Enrollement representative, the case will be escalated

TRUE

FALSE