
policy escalation quiz

Quiz
•
Specialty
•
University
•
Easy
Angie Tellez
Used 2+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
it is not necessary to fill out the information , even if this is not populated in the Cathyalyst app
true
false
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we need to proceed with an escalation, the representative will use:
Teams
Catalyst
STC
EDI
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer reports a damaged tablet, is it necessary for the client to sent pictures related to the issue?
YES
NO
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
It is not necessary to ask or confirm the customer´s call back number for further updates
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
We must confirm the current shipping adress listed on the Customer´s Information
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If we have a complaint about the Enrollement representative, the case will be escalated
TRUE
FALSE
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