Merchant accepts online payments, deliver goods in owned channel
Multichannel
Professional Development
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Multichannel
Quiz
•
Other
•
Professional Development
•
Medium
Isabella Peña
Used 2+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Captive delivery
BOPIS
Corner shop
POS
Answer explanation
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Merchant accepts online payments, deliver goods in their nearest location
POS
Corner shop
BOPIS
Captive Delivery
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Working a POS: INR Claim
SPP-eligible transaction are closed in the merchant's favor.
Cases filed on SPP-eligible transactions are moved to Review by workflow rule
Cases are closed automatically in the merchant’s favor via a workflow rule.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Working a Multichannel: ACH Returns
Teammates should consider alternate documents
If the transaction in question is SPP eligible consider alternate document.
If the transaction in question is SPP eligible consider alternative documents. SOP1981 for additional information
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Evidence required for POS
Date of delivery
Address matching
Address of delivery or pickup (matching ship to address in transaction details)
Date of delivery or pickup
Validation of the person collecting the order
Merchant receipt
Screenshot of internal systems
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Evidence required for Corner Shop
Date of delivery
Address of delivery must match the 'ship to' address on the transaction details page
Merchant receipt
Screenshot of internal systems
Address of delivery or pickup (matching ship to address in transaction details)
Date of delivery or pickup
Validation of the person collecting the order
Address of delivery or pickup (matching ship to address in transaction details)
Date of delivery or pickup
Validation of the person collecting the order
ID check
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Evidence required for BOPIS
Date of delivery Address matching
Merchant receipt Screenshot of internal systems
Address of delivery or pickup,Date of delivery, Validation of person, ID
Address of delivery or pickup,Date of delivery, Validation of person
8.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What if there isn't a shipping address in the Transaction Details?
SPP Eligible
Not SPP eligible
Contact seller for more information
Defer case
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