
Profesionālās meistarības konkurss “Klientu apkalpošanas speciālists 2023”
Quiz
•
Professional Development
•
1st Grade
•
Medium

Ilze Kobiaka
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a customer service professional?
Customer service professional is a qualified service member
Dealing with customer service
Building up document management and organisation of office work
Participating in marketing activities
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Kādi ir klientu apkalpošanas speciālista galvenie pienākumi?
Uzņēmuma līdzekļu avotu (pašu kapitāla un saistību) uzskaites veikšana
Nodokļu aprēķināšana un veikt norēķinu par nodokļiem uzskaite
Piedalīšanās mārketinga pasākumos. Kontrolēt mārketinga plāna izpildi
Klientu informēšana par uzņēmuma produktiem/pakalpojumiem, problēmsituāciju risināšana.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Kuras ir radniecīgās (līdzīgās) profesijas klientu apkalpošanas speciālistam?
Lietvedis, sekretārs
Jurists, grāmatvedis
Mentors, koučs
Finanšu analītiķis, datu ievades speciālists
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Kā sauc personas vai iestādes un organizācijas, kurām pārdodam savu preci vai pakalpojumu?
Klienti
Partneri
Paziņas
Apmeklētāji
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Sarunā ar klientu galvenais nolūks ir?
Iepatikties klientam
Izzināt un precizēt klienta vajadzības
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Kurš ir visefektīvākais konfliktu risināšanas veids?
Klusēšana
Ignorēšana
Sarunas
Draudēšana
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kā apzīmē šādu situāciju – sazināšanās bez vārdiem, izmantojot acu skatienu, mīmiku, žestus, pozas, pantomīmu, balss intonācijas, pauzes, fizisko distanci, izvietojumu telpā, apģērbu?
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