YES or NO

ECL decides about coverage

• YES

• NO

ECA activates TPA

• YES

• NO

ECA is handling the cases

• YES

• NO

ECA is in contact with customers

• YES

• NO

MT decides about coverage

• YES

• NO

ACO can call ECL out of their office hours without approval of SUP

• YES

• NO

ECA processes invoices

• YES

• NO

MT is available only from 9 to 17

• YES

• NO

Every complaint has to be escalated

• YES

• NO

EHIC is accepted by public hospitals and covers only medical treatment.

• YES

• NO