LIE - Motivating Individuals through Feedback

Maslow’s Hierarchy of Needs

• Esteem

• Self Actualization

• love/belonging

• safety

• physiological

Hertzberg’s Two Factor Theory - Hygiene​ ​ (a)   ​ (b)   ​ ​ (c)  

• policies and procedure
• Management and Supervision
• Compensation and Benefits
• Feedback and Recognition
• intrest in the task

Burger Feedback Method

Positive

Training required

positive

• True

• False

Situational behaviour impact model

• Situation

  Describe the situation where the observed behaviour occurred. The more specific you can be about the “where and when, the better”.

• Impact

  Share with the colleague the impact of the behaviour on you and others who were present.  Impact is what you or others experienced, you’re now making the internal experience known to the colleague.

• Behaviour

  Help the colleague understand exactly the behaviour you’re talking about.  Paint a picture using only words to describe what you saw.

Guidelines for giving Feedback

• §Be timely

• §Be specific

• §Own the feedback

• §Give the feedback sandwich

• §Developmental feedback given in private

Receiving Feedback

• §Listen attentively

• §Be defensive

• §Seek clarification

• §Gather additional information

• Quick react