LIE - Communication

Communication means - To express oneself in such a way that one is readily and clearly understood

• True

• False

The Objectives of Communication are

• •To change behavior

• •To get action

• •To ensure understanding

• •To persuade

• •To get and receive information

Advantages of effective communication:

•Increase ​ (a)  

•Reduces ​ (b)  

•Better ​ (c)   what others are saying

•Better understanding how to get your ​ (d)   across

•Enhances ​ (e)  

• productivity
• stress
• understanding
• message
• relationships
• time
• money
• health
• performance

Reorder the following Communication Process

• •Sender Encodes

  (Words, graphics)

• •Sender

  (Source)

• •Sender Channels Message

• •Sender Prepares Message

• •Receiver Receives Message

Responsibilities of the Receiver

• §Listen to the sender without distraction

• §Seek clarification if not understood.

• §Observe sender’s grammer and language

• §Focus on the speaker

• §Do not formulate your response5

Reorder 5 levels of listening

• ATTENTIVE

• •IGNORING

• EMPATHIC

• •PRETENDING

• •SELECTIVE

Attentive listening skills

• •By giving our full attention

• •Avoiding distractions

• •interrupting to ask appropriate questions

• •Showing positive body language

• •Ask questions

Seek first to understand

then to be understood

• True

• False

The responsibilities of the Sender

• §Put message in a logical order

• §Identify what needs to be communicated

• §Identify the right person, right information, right time

• §Identify right method/channel

• §Confirm understanding

  Observe receiver’s reaction

How do we communicate?

7% (a)  

55% (b)  

38% ​ ​ ​ (c)  

• Spoken Words
• Non-verbal
• Tone of Voice
• Gestures
• Expressions