PROJ PIERRE

1.       How should we respond to a user asking for receipts for payments they received on their personal Venmo profile which they use for business?

• NRP + NBT

• NBT + NBZ

• NBZ + NRP

• NBZ + NBP

TRUE or FALSE: Payments sent to an unverified email address would behave the same way as a payment sent to a new user.

• TRUE

• FALSE

TRUE or FALSE. Users have the option to opt-out of receiving transaction history emails.

• TRUE

• FALSE

How can we help a user has an "ESC ID check" tag on their account?

• ID and selfie by sending MFAECS

• ID and selfie by sending MFA7

• ID and selfie by sending MFAESC

• ID and selfie escalate to Fraud Support

We can send the user their transaction history statement for 5 years range on a single attempt.

• TRUE

• FALSE

If a verified user is asking about receiving a transaction history email and chooses to stop. How can we assist the user?

• UWN

• MNSA

• WRE

1.       A new Venmo user calls in to get a quick walkthrough on the App. The user wants to know how to search and locate payments she sent to her friends. What macro can you use to help the user?

• TXBL

• TXTT

• TEXT

• TXSH

Cx is impatient, objective, and wants direct short answers. What is Cx's communication style?

• DRIVER

• ANALYTICAL

• AMIABLE

• EXPRESSIVE

Use of skills, knowledge, and experience to identify and solve future/current issues for a customer.

• Active Listening

• Adaptive Communication

• Resolve Completely

• Transition Seamlessly

Recognize the customer's communication style and customize information effectively.

• Active Listening

• Adaptive Communication

• Resolve Completely

• Transition Seamlessly