Telephoning and Brochure Exercises

I'm sorry, but Mr. Abidin is having a meeting right now.

The best response is ...

• Okay. I will join the meeting.

• Okay. I will call him right now.

• I will call him after the meeting.

• I will postpone the meeting

May I have your telephone number, please?

The best response is ...

• Sure. My name is Daniella Roger

• Yes. It's 081-801-101

• It's R-O-G-E-R

• No, I'm afraid I can't

Good morning, Emtex Company, Ellen speaking.

This is the expression for ...

• Answering Telephone

• Telling the Purpose

• Dealing with Problems

• Putting Someone on Hold

I’m sorry. I cannot hear you very well.

This is the expression for ...

• Putting Someone Through

• Dealing with Problems

• Putting Someone on Hold

• Taking a Message

Ticket seller : _______________________________

Caller : W as in word, A as in apple, N as in November, G as in golf, H as in hotel, U as in uniform, I as in India.

Ticket seller : see you tomorrow at the nine o'clock show, sir.

Caller : thank you

Ticket seller : You're welcome

• can you repeat again, please?

• would you repeat again, please?

• would I spell it that, please?

• would you spell it, please?

Operator : Happy-Time Insurance. Can I help you?

Caller : ________________________

Operator : I'm afraid she's on sick leave today.

• I don't think so

• Yes, I'd like to speak to Mary Pho, Please

• Are you Mary Pho?

• Mary Pho speaking

Secretary : Could I have your name, telephone number, and email address, please?

Caller : Sure. My name's Mila Lyla and my phone number is 560-1278. My email address is [e-mail].

Secretary : Okay. Mila, mm, ___________________

Caller : No. It's L-Y-L-A with "Y" not "I"

• is it true that your name is Mila Lyla?

• is your name spelled L-I-L-A?

• Do I spell your name correctly?

• Hi, you are Mila Lyla, aren't you?

Diana : Hello. I'm Diana from Erlangga Bank. Could I speak to Mr. Cahyono, please?

Somebody : ____________________. There's no Mr. Cahyono in this house

• Can I take a message from you?

• Could you tell me your name?

• Would you like to call him again?

• I'm sorry. You call the wrong number.

The phone rang many times but nobody ________ .

• picked up

• break up

• get off

• called back

Please leave your message when you hear the ______ .

• tone

• number

• call

• answer