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Professional Development
•10 Qs
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Uji Pemahaman Satpam
Quiz
•
Special Education
•
Professional Development
•
Medium
Apis Jay
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berikut merupakan peserta dengan kategori Prioritas, kecuali ?
Usia dini
Ibu hamil
Penyandang disabilitas
Ibu dengan membawa bayi/balita
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berapakah nomor care center BPJS Kesehatan ...
1500400
165
156
Semua salah
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Kartu kuning merupakan kartu yang diberikan kepada peserta yang ingin mengakses layanan di ?
Prioritas
Loket Administrasi
Loket PIPP
Klaim Gigi
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Pendaftaran program REHAB (rencana pembayaran bertahap) bagi peserta PBPU/Mandiri yang menunggak dapat diakses melalui ?
Pandawa
Website BPJS Kesehatan
Mobile JKN
Kantor Cabang
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Yang bukan tugas dan tanggung jawab Satpam adalah ..
Memberikan
ceklis berkas persyaratan
Mengidentifikasi
segmen kepemilikan Handphone berbasis android/ ios dan kebutuhan
Peserta
Mengarahkan
peserta ke meja pengisian dan Service Officer
Melayani
peserta sesuai mood/perasaan
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Prioritas AOI (area of improvement) Kepwil 1 berdasarkan hasil performa pelayanan prima tahun 2022 pada kontak satpam adalah ...
Mengucapkan salam cuaca atau sesuai salam kearifan lokal (selamat pagi/siang/sore)
Memberikan ceklis persyaratan berkas dan persyaratan autodebit untuk peserta PBPU
Menyapa dan menanyakan kebutuhan peserta.
Semua Benar
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berikut merupakan standar sikap satpam, kecuali ?
Berdiri
tegak dan siaga saat sambut
peserta
Menawarkan
bantuan "Bapak/Ibu
ada yang bisa kami bantu
Mengucapkan
salam cuaca salam
sesuai kearifan lokal
Tertawa
dan bergurau dengan
rekan peserta lainnya
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