Legacy B2 pt 1 - Written Communication 6

1 I strongly believe that I am entitled ​ (a)   a full refund.

2 As the item is still ​ (b)   warranty, I should not be charged for any repairs.

3 I deserve an amount of money ​ (c)   compensation for the inconvenience.

• to
• under
• in
• with
• for
• of

4 The least you can do is offer me a partial refund ​ (a)   the money I paid.

5 I would like to exchange the damaged MP3 player​ (b)   another one.

6 I expect you will replace the broken headphones ​ (c)   a new pair.

• of
• for
• with
• under
• in
• to

Match the following

• an action that happened at an unspecified time in the past

• He has contacted the shop to complain about his purchase.

• an action that happened at a stated time in the past

• Ken bought a new TV from a local shop last week.

• an action that started and finished in the past

• The shop owner agreed to take the TV back and give Ken a full refund.

• an action that started in the past and continues up to the present

• He has had the TV for a week now but he’s not happy with it.

Janet ______ (work) in customer service since 2016.

• has worked

• worked

• works

After seeing the tear in the shirt, John ______ (return) it to the shop.

• returned

• has returned

• is returning

• will return

They (a)   (deliver) my new sofa yesterday.

She can’t return the scratched CD because she ______ (lose) the receipt.

• lost

• is losing

• has lost

Phil ​ (a)   (not/charge) his phone since this morning.

• hasn't charged
• didn't charge

Match the aggressive phrases to their polite equivalents.

• It did not meet my expectations.

• My things took forever to get here.

• I expect you to act immediately.

• I’ll send my lawyer after you.

• I will seek legal advice.

• I really hated it.

• I insist on a full refund.

• You’d better solve this soon.

• The delivery of the goods was delayed.

• Give me back all my money.