Dasar Pelayanan Reservasi

Quiz
•
Education
•
10th Grade
•
Hard

Santika Yasa
Used 4+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
kegiatan untuk mengumpulkan informasi dan data tentang calon tamu saat pemesanan akomodasi/ layanan berlangsung disebut dengan.........
Reservation Inquiries
Reservation Form
Reservation process
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Informasi yang harus dikumpulkan pada proses reservation inquiries, kecuali.....
Nama tamu, nomor telepon, alamat
Jenis kamar, nomor kendaraan, lama menginap
Jumlah tamu, nama perusahaan, cara pembayaran
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
.................. sebuah kalender yang menampilkan informasi keadaan kamar (biasanya dalam jangka waktu 1 bulan)
Reservation chart
Density Chart
Conventional chart
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Conventional chart dan density chart merupakan bagian dari.......
Reservation chart
Forecast board
Reservation inquiries
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
.............adalah strategi penjualan yang dilakukan dengan mendorong pelanggan agar membeli produk yang nilainya lebih mahal dari produk awal yang diinginkan konsumen.
Up selling
Solution selling
Product selling
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
..............yaitu teknik menjual produk utama dengan menawarkan produk-produk tambahan lainnya.
Up selling
Cross selling
Suggestive selling
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada proses meminta kelengkapan data tamu saat reservasi merupakan sumber data yang terdapat pada.........
Guest history record
Guest notice record
Guest arrival list
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