APP1 E1 Gilmore General Operations Management

When people think of managers, what do they tend to think of

• operations

• "front line" managers

• directly oversee business' major functions

• logistics

• finance

What are the different operational structures

• differentiation, formalization

• centralization, division of labor

• unity command, span of control

• departmentalization

• financial team, logistics

Match the operational structure

• centralization

• degree to which activities are divided into separate jobs

• differentiation

• degree to which jobs are standardized

• division of labor

• degree of which operational units are dissimilar

• formalization

• extent to which decision-making is concentrated at a single point

Match the operational structure

• departmentalization

• determines the number of levels and managers an organization creates

• unity of command

• way in which jobs must be grouped so that common tasks are coordinated

• span of control

• line of authority

What do you see on an operational structure

• horizontal & vertical directions

• reporting relationship and hierarchy of authority from top to bottom

• solid lines depict direct reporting relationships

• dotted lines depict advisory that supplement and support the line of authority

• how different hierarchy levels rank against each other

Who is at the top of a for-profit organization and what is their role

• shareholders

• do not have a say in day-to-day operations but focused on profitability

• board of director/trustees

• do not have a say in day-to-day operations but meet to review/make important decisions regarding the entire company

Who is at the top of a non-profit organization and what is their role

• shareholders

• do not have a say in day-to-day operations but focused on profitability

• board of director/trustees

• do not have a say in day-to-day operations but meet to review/make important decisions regarding the entire company

At the top of a for-profit organization are ​ (a)   while for a non-profit it is the ​ (b)   . Next is generally the ​ (c)   followed by the ​ (d)  

• shareholders
• board of directors/trustees
• President/CEO
• Executive team

Match the following

• COO

• directs the strategic planning of the organization

• CEO

• directs the budget and financing activities of the organization

• CFO

• directs the day to day operations of the business

Once the ​ (a)   creates the mission & vision, it is the responsibility of the ​ (b)   to execute. ​ (c)   make daily decisions keeping the business moving in the right direction

• Executive team (C-Suite)
• Operations managers
• CEO
• CFO
• COO
• CLO