CBSE X COMMUNICATION SKILLS -II

Which of the following is NOT an element of communication within the communication process cycle?

• (a) Channel

• (b) Receiver

• (c) Sender

• (d) Time

You need to apply leave at work? Which method of communication will you use?

• (a) e-mail

• (b) Poster

• (c) Newsletter

• (d) Blog

By which action can senders send their messages?

• (a) Gestures

• (b) Speaking

• (c) Reading

• (d) Writing

Type of Verbal Communication include:

• Interpersonal Communication

• Written Communication

• Small Group Communication

• Public Communication

Which of the following is an example of oral communication?

• (a) Newspapers

• (b) Letters

• (c) Phone call

• (d) e-mail

What are the types of words we should use for verbal communication?

• (a) Acronyms

• (b) Simple

• (c) Technical

• (d) Jargons

Why do we use e-mails?

• (a) To communicate with many people at the same time.

• (b) To share documents and files.

• (c) To talk to each other in real-time.

• (d) To keep a record of communication.

Which of these is a positive (good) facial expression?

• (a) Frowning while concentrating

• (b) Maintaining eye contact

• (c) Smiling continuously

• (d) Rolling up your eyes

What does an upright (straight) body posture convey or show?

• (a) Pride

• (b) Professionalism

• (c) Confidence

• (d) Humility

Which of these is NOT an appropriate non-verbal communication at work?

• (a) Keeping hands in pockets while talking

• (b) Talking at moderate speed

• (c) Sitting straight

• (d) Tilting head a bit to listen