Topic 2 Management

A management theory, when explained in a general context, goes as such; “Managers must realise that people of various backgrounds may differ in their needs that they attempt to satisfy through work”. Based on the above statement, who formulated this theory?

• McGregor

• Maslow

• Herzberg

• Fayol

The Hawthorne Studies concluded that _______________________________.

• human beings can be classified into two groups, either belonging to Theory X or Theory Y

• the brightness of lighting and other equipment have a positive impact on staff productivity

• human are complex beings

• added attention has a positive impact on productivity

An organisation should have a clear division of labour, with the complex job handled by specialists. This Theory is known as ______________.

• X and Y

• Bureaucracy

• Hierarchy of Needs

• Contingency

This theory emphasises that humans have five different levels of needs.

• Bureaucracy

• Hierarchy of needs

• Quantitative Viewpoint

• System

______________ is the scientific study of work methods to improve the productivity of individual workers.

• Administrative Management

• Scientific Management

• Human Relations Movement

• Behavioral science approach

_________is a set of interrelated parts that operate together to achieve a common purpose

• Environment

• Subsystem

• System

• Input