Boozy Head Buzz!

Why asking probing questions is important? Select those that apply.

• A. Build rapport with your client

• B. Provide great service

• C. Name your customers' fears to help conquer them

• D. Understand your customers' needs

• E. Look for information from your clients

This type of probing question is where you "funnel" the customer from a general complaint to the specific details you need.

• A. Leading Questions

• B. Confirming Questions

• C. Funneling Questions

• D. Exploratory Questions

This type of probing question is where you explore the customer's problem and understand what's going on.

• A. Leading Questions

• B. Confirming Questions

• C. Funneling Questions

• D. Exploratory Questions

What type of probing question is this?

"How does this look/feel/sound to you?"

• A. Leading Questions

• B. Confirming Questions

• C. Funneling Questions

• D. Exploratory Questions

In your own words, why asking probing questions is important?