1.02A Quiz

Written communication is essential for communicating complicated information, such as statistics or other data, that could not be easily communicated through speech alone.

• True

• False

The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well is known as

• professionalism

• integrity

• digital etiquette

• None of the above

Concrete communication is not supported with specific facts and/or figures.

• True

• False

A courteous message is not at all biased

• True

• False

Tom, President of the Acme Hardware Company, is sending a brief written message to the people in his Human Resource Department discussing the requirements for new employees.  What type of written business communication is he writing?

• Memorandum

• Hiring letter

• Human resource letter

• News letter

Which is the most effective written message?

• There’s a meeting of the sales dept. tomorrow.

• There will be a sales team meeting tomorrow at 9:00 a.m.

• There will be a meeting.

• Meeting tomorrow-9:00

When communicating with coworkers, misunderstandings can be reduced by:

• Speaking before thinking about a response

• Communicating clearly in written form

• Avoiding conversations at work

• Only communicating in written form

When answering the phone at work, it is appropriate to:

• Chew gum

• Use slang terms

• Immediately place the caller on hold

• Identify oneself and the company

If you can find the same information in multiple credible sources, it is something that most people already know, you observed it directly, or it is a generally accepted fact, you do not need to cite a source.

• True

• False

Match the following

• Verbal Communication

• a usually brief written message or report from one person or department in a company or organization to another

• Memorandum

• a formal letter following the business letter template

• tact

• the act of using another person's words or ideas without giving credit to that person: the act of plagiarizing something

• Business letter

• expressed in words

• Plagiarism

• the ability to do or say things without offending or upsetting other people